Refund policy

Effective October 20, 2026

This policy applies to SlimReset programs and products bought on slim-reset.com, through the SlimReset Client Portal, or from our team.

Program cancellations

We have a $50 cancellation fee if you refund before your program has been fulfilled by the pharmacy. Once your program is fulfilled we cannot issue a refund. Please see terms and conditions on your medical intake for complete details.

How to cancel or ask for a refund

Email us at slimreset@bedowell.com or call +1 877-431-0806 as soon as possible. Please include your order number, your full name and the email address you used at checkout. We will confirm by email once your request has been reviewed.

How refunds are paid

  • Approved refunds go back to the original payment method (the same card, Apple Pay or Google Pay), less any cancellation fee that applies.
  • We will email you when the refund has been processed. Your bank or card issuer usually takes 5 to 10 business days to show it on your statement.
  • If you used a discount or promotional code, the refund is based on the amount you actually paid.
  • If your payment has not been captured yet, we may cancel (void) it instead, so the charge never appears or drops off your statement.

Products, damaged items and wrong orders

  • For your safety, health and personal-care products, including anything prepared or dispensed by a pharmacy, cannot be returned or exchanged once they have been shipped or picked up.
  • Please check your order when it arrives. If anything is damaged, defective or not what you ordered, contact us right away with your order number and a photo, and we will make it right with a replacement or a refund.
  • Services that have already been provided, such as completed coaching sessions, are not refundable.

Before you dispute a charge

If something is wrong with a charge, please contact us first. We can usually fix it faster than a card dispute (chargeback).

Your rights

Nothing in this policy limits any rights you have under Alberta's Consumer Protection Act or other consumer protection laws that cannot be waived. See our Terms of Service for the rest of the terms that apply to your purchase.

Contact

BeDoWell Inc. dba SlimReset Canada
259 Midpark Way SE, Suite 205, Calgary, AB T2X 1M2
Email: slimreset@bedowell.com
Phone: +1 877-431-0806